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Eine Kollegin und ein Kollege der Sicherheit stehen an einer Straßenbahnhaltestelle. Im Hintergrund sieht man eine Straßenbahn.

Berlin is safe in our hands.

Working with the Berlin police, the BVG spends almost 78 million euros a year to guarantee safety and ensure that passengers feel safe, too. There are already cameras in all stations and vehicles; by 2021, 151 underground stations were fully equipped with video cameras. Nearly 6,600 cameras support our security personnel in their work and help the authorities solve crimes.

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SECURITY STAFF

Keeping your journeys safe.

Service and security staff numbers were increased significantly last year. The BVG now has 1,138 employees working to ensure safety and maintain order at stations and in vehicles. With some success, because safety levels remain high: with around 715 million passenger journeys, the number of criminal offences is below the average of the past ten years. Of particular note is the fact that the number of physical offences fell 2.5% in 2021 compared to 2020.    
Ein Haltestellenmast einer Straßenbahnhaltestelle.Eine Rollstuhlfahrerin und ihr Begleiter, der einen Bsketball unter dem Arm hat gehen zum Sport. Im Hintergrund steht eine Straßenbahnhaltestelle.

ACCESSIBILITY

Better access, better lives.

Accessibility is a matter that the BVG takes very seriously. All our buses have been accessible since 2009, all trams since 2021. At present (September 2022), 81% of Berlin’s 175 underground stations provide step-free access by means of lifts or ramps. Guiding aids for the blind are available at 77% of stations. The BVG plans to equip the remaining underground stations with lifts, ramps, and guiding aids in the next few years. Full information for passengers with reduced mobility can be found in our “Accessible” flyer, which is available free of charge at all BVG sales outlets or can be downloaded here.

Safety in numbers

‘Safety in numbers’ provides a summary of our work in the past year and how we will continue to ensure the safety of our passengers in the future.

vertical_align_bottomSafety in numbers

  • Going all the way for passengers

    1,138

    service and security staff ensure safety and keep order at stations and in vehicles on behalf of the BVG.

  • An absolutely safe investment

    78

    million euros are spent on security at the BVG every year.

  • Help at the touch of a button

    570

    Emergency and information points provide rapid assistance when passengers need it.

  • Investing in cleanliness.

    1.5

    million euros were spent on removing and preventing graffiti in 2021.