Eine Kollegin und ein kollege der Sicherheit stehen an einer Straßenbahnhaltestelle. Im Hintergrund sieht man eine Straßenbahn.

Safe travel at all times.

Working with the Berlin police, the BVG spends over 60 million euros a year to improve safety and ensure that passengers feel safe, too. In addition to cameras in most vehicles, all 173 underground stations are fitted with CCTV technology and are gradually being upgraded with state-of-the-art technology for high-resoution images. In 2019 alone, 657 more cameras were installed at our underground stations.

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Keeping your journeys safe.

Some 1,062 service and security staff ensure safety and keep order at stations and in vehicles on behalf of the BVG. With considerable success, as they’ve overseen a 9.5% drop in criminal offences compared to the ten-year average. Pickpocketing in particular, which had increased sharply in recent years, has been reduced by more than 5% compared to the previous year.
Ein Haltestellenmast einer Straßenbahnhaltestelle.Eine Rollstuhlfahrerin und ihr Begleiter, der einen Bsketball unter dem Arm hat gehen zum Sport. Im Hintergrund steht eine Straßenbahnhaltestelle.


Better access, better lives.

All BVG buses have been accessible since 2009, and all vehicles on the tram network are also accessible. Lifts and ramps mean that step-free access is now available at 134 of Berlin’s 173 underground stations. Guiding aids for the visually impaired are available at over 120 stations. The BVG plans to equip the remaining underground stations with lifts, ramps, and guiding aids in the next few years. Full information for passengers with reduced mobility can be found in our “Accessible” flyer, which is available free of charge at all BVG sales outlets or can be downloaded here. Flyer Accessibility
  • Going all the way for passengers


    service and security staff ensure safety and keep order at stations and in vehicles on behalf of the BVG.

  • Safe investment


    million euros are spent on security at the BVG every year.

  • Help at the touch of a button


    emergency and information points can be used by passengers who need help.