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Eine Kollegin und ein Kollege der Sicherheit stehen an einer Straßenbahnhaltestelle. Im Hintergrund sieht man eine Straßenbahn.

Berlin is safe in our hands.

In 2022, 250 security staff were on duty 24 hours a day in the BVG’s vehicles and facilities, an average of approximately 2,344 hours per day. There are already cameras in all stations and vehicles; by 2022, 154 underground stations were fully equipped with video cameras. Nearly 6,672 cameras support our security staff in their work and help the authorities solve crimes.

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SECURITY STAFF

Despite positive trends, need for action remains

Public transport in Berlin has become even safer in the past year. This is evident from the ‘Situation Report on Public Transport Safety’, an annual assessment conducted by the Berlin police. In nearly all categories, crime rates are declining. Incidents of pickpocketing (-18%) and property damage (-41%) have reached their lowest point in a decade. These figures amount to 13,709 reported crimes amidst approximately 961 million passenger journeys in 2022. By comparison, the previous year recorded 16,655 crimes during 715 million passenger journeys.    
Ein Haltestellenmast einer Straßenbahnhaltestelle.Eine Rollstuhlfahrerin und ihr Begleiter, der einen Bsketball unter dem Arm hat gehen zum Sport. Im Hintergrund steht eine Straßenbahnhaltestelle.

ACCESSIBILITY

Better access, better lives.

Accessibility is a matter that the BVG takes very seriously. All our buses have been accessible since 2009, all trams since 2021. At present (September 2022), 81% of Berlin’s 175 underground stations provide step-free access by means of lifts or ramps. Guiding aids for the blind are available at 77% of stations. The BVG plans to equip the remaining underground stations with lifts, ramps, and guiding aids in the next few years. Full information for passengers with reduced mobility can be found in our “Accessible” flyer, which is available free of charge at all BVG sales outlets or can be downloaded here.

Safety in numbers

‘Safety in numbers’ provides a summary of our work in the past year and how we will continue to ensure the safety of our passengers in the future.

vertical_align_bottomSafety in numbers

  • Help at the touch of a button

    570

    emergency and information points provide rapid assistance when passengers need it.

  • All aboard. Yes, all of you.

    100

    percent of our vehicles are accessible.

  • A clear perspective

    6,672

    cameras support us in our work and help the authorities solve crimes.

  • Greater presence, greater safety

    2,344

    hours are clocked up by our security staff every day.